Administrators Help

Forgot My Password

In order to reset a forgotten password, you must have set your password help. If you have not set your password help and need to reset your password, contact the UITS Help Center at 860-486- 4357 or email

Please see Setting Up Password Help to set your password help questions.

Note: If you have had six unsuccessful login attempts, your account is locked. To unlock your account, contact the UITS Help Center at 860-486-4357 or email

  1. Access
  2. Click Forgot your password?
  3. In the User ID field, enter your alpha ID in ALL CAPS
  4. Click Continue.
  5. In the Response field, enter the answer to your security question.
  6. Click Enter New Password.
  7. A new password will be sent to the address listed in the Email ID field. If you continue to have login issues, contact the Help Center at 860-486-4357 or