University of Connecticut University of UC Title Fallback Connecticut

Administrators Help

Reverse Charges and Payments

Reverse a Charge

Path: Student Financials> Charges and Payments> Reversals> Reverse Charge

  1. In the ID field, enter the appropriate ID or type the student’s first and last name.
  2. Click Search.
  3. Click Account Details for the Account Type and Term that contains the charge you wish to reverse.
  4. Identify the charge that needs to be reversed, and then click Reverse.
    Note: Your security will limit what you can see on this page. A supervisor of the department must e-mail bursar@uconn.edu to request a security update with your logon name and the name of the charge(s).
  5. The Effective Date field should not be changed.
  6. In the Description field, enter a short detailed description of why the charge is being reversed.
  7. Next to the Reason field, click the magnifying glass icon, click Look Up, and then select the reason.
  8. Click OK.
    Note: The Reverse button is no longer displayed.
  9. To return to the Charge Reversal page, click Return at the bottom of the page.
  10. To process another charge reversal for this student, repeat steps 3-9.
  11. To process a charge reversal for another student, at the bottom of the page, click Return to Search.

Reverse a Payment

Path: Student Financials> Charges and Payments> Reversals> Reverse Payment

  1. On the Find an Existing Value page, click Search.
  2. In the ID field, enter the appropriate ID. To select an ID from the Lookup List, click the magnifying glass icon to the right of the field. On the Lookup ID page, type the student’s name and then click Look Up. A list of IDs is displayed.
    Note: You may need to click View All for all IDs to appear.
  3. In the Term field, type the 4-digit Term code.
  4. Click Search.
  5. Identify the payment that needs to be reversed, and then click Reverse.
    Note: Your security will limit what you can see on this page. A supervisor of the department must e-mail bursar@uconn.edu to request a security update with your logon name and the name of the charge(s).
  6. The Effective Date field should not be changed.
  7. In the Description field, enter a short detailed description of why the payment is being reversed.
  8. Next to the Reason field, click the magnifying glass icon, click Look Up, and then select the reason.
  9. Click OK.
    Note: The Reverse button becomes inactive.
  10. To process another payment reversal for this student, repeat steps 2-9.
  11. To process a payment reversal for another student, at the bottom of the page, click Return to Search.